Privacy Policy

We take your privacy seriously and your information this is not taken lightly.

Information Collected: When you schedule a service, request a quote, or visit our website, we may collect contact details (name, phone number, email, and address) for scheduling and billing purposes.
Use of Information: This information is used solely to provide services, process payments, and communicate with you.
Security: We never sell or share your personal information with third parties. Data is stored securely and only accessible to authorized team members.
Online Tracking: Our website may use cookies or analytics tools to improve user experience. You may adjust browser settings to disable these features.

Expectations Clients and Company

Service Expectations – What You Can Expect From Us

3. Client Expectations – What We Expect From You

Clear access to the property (doors unlocked, gates open, pets secured if needed).
Communication of any special requests or safety concerns before service begins.
Timely payment upon completion of service or per the agreed invoice terms.
A minimum of 48 hours’ notice for cancellations or reschedules.

Standard Scheduling

(We recommend booking 24–48 hours in advance to ensure availability.)

Emergency Scheduling: Emergency or same-day service is available when possible, with an additional fee.
Arrival Window: Our team will arrive within the agreed appointment window. If delays occur, we will notify you immediately.

Cancellation Policy

Notice Requirement: A minimum of 48 hours’ notice is required to cancel or reschedule without penalty.
Late Cancellations: Cancellations made less than 48 hours in advance may be subject to a cancellation fee (e.g., 50% of scheduled service).
No-Shows: If our team arrives and is unable to access the property, the full service fee may be charged.